Comments on: Givenchy Harvest Collection 2006 And A Rant

By: Elle

Elle — Thu, 07 Jun 2007 02:07:54 +0000

I’m sorry to hear that this bad experience has tainted your impression of Nordstroms. About a decade ago when I worked at Nordstroms in fragrances, the first thing they did was to give us a lesson on customer service. They specifically instructed us to be gracious about giving samples. Maybe this woman actually worked for Givenchy? I hope Nordstroms hasn’t changed in this direction.

By: Ina

Ina — Fri, 25 May 2007 02:41:54 +0000

Thank you all for your comments! My busy work schedule hasn’t allowed me prompt responses. I’ll sleep on these Givenchy scents and try to review them in more detail in the near future. Hrmph as it may be.

By: annE

annE — Wed, 23 May 2007 15:34:54 +0000

What a frightful experience! I’ve always been impressed by the great customer service at Nordstrom’s, and this is really surprising. I wonder what would happen if you contacted the fragrance manager there – if you do, please let us know.

I’ve been thinking of applying to the new Nordstrom which will open up near me soon, but if this is their new policy, I think I might not. :-\

By: IrisLA

IrisLA — Tue, 22 May 2007 21:43:44 +0000

How strange that your local Nordstrom treated you this way. A couple weeks ago, I asked for and received three made-on-the-spot samples of Givenchy Harvest at my Nordstrom. I love the ylang ylang one, and I am mulling a purchase. I made a note of the SA’s name so I could ask for him again if I purchased.

By: Robin

Robin — Tue, 22 May 2007 20:26:06 +0000

Wow! I hope that isn’t a new policy at Nordstrom. If it is, I’m stumped — there is no place else I really like to shop.

By: tmp00

tmp00 — Tue, 22 May 2007 20:13:03 +0000

I have to respectfully disagree with Maja. While perhaps Ina could throw her metaphoric weight around and let them know that they are dealing with someone who has a readership, that isn’t really going to help the poor schmo who doesn’t have a blog.

Really, it’s three samples. They aren’t made of Ivory, and even if they did the SA didn’t have to buy them. The “give me your phone number so I can call you and see if you liked them” bit is just weird, and it’s not making me want to go to Nordstrom or try these scents.

By: nikki c

nikki c — Tue, 22 May 2007 16:27:37 +0000

ugh, how frustrating! if this happened to me i think i’d stop going to nordstrom. i would definitely write a letter or call the manager.

By: Fragrant Funster

Fragrant Funster — Tue, 22 May 2007 16:24:46 +0000

Easy way around the name/number issue?

Give your name as JC Ellena or O Giacobetti or C Sheldrake. Give your phone number as 867-5309. One need not tell the truth on such things that have no legal bearing.

By: violetnoir

violetnoir — Tue, 22 May 2007 15:57:25 +0000

Whoa! That’s way far out there, Ina! And at Nordstrom? Quite bizarre!

I am so sorry that happened to you. Nordstrom, as we all know, prides itself for its customer service. I can’t help but think this so-called SA was not “in sync” with Nordstrom’s business values. Hey, maybe she was the one who gave Winter Wheat a hard time several months ago, remember that episode?

Hugs!

By: Marina

Marina — Tue, 22 May 2007 12:20:35 +0000

Name, phone, address for TWO miserly samples? Would they like the keys to my flat too? The bank account number? Jeez.